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            "text": "I initiated my 888 Casino withdrawal of £10 on 29/05/26, however, this never processed owing to a need to complete ID verification steps. This only came to light when I contacted the 888 customer service team on 14/06/26 to understand what the delay was in processing my withdrawal.",
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            "text": "At 21:13 on 14/06/26, I was able to verify my identity by providing a photo of a driving licence, a selfie with my ID and a copy of a recent utility bill. This all took place within the live chat instance, with confirmation received I had passed verification checks.",
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            "text": "On receiving this confirmation, I set the clock counting to track the withdrawal speed.",
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            "text": "At 08:08 on 15/06/26, I received a notification from Halifax advising that my funds had been returned. ",
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