- Editorial3.29
- Trustpilot1.30 (18.3k reviews)
- App Store4.70 (46k reviews)
- Google Play4.50 (23.5k reviews)
LyzeScore™3.42
Betway Casino Review
Betway scores 3.42 out of 5.00 on LyzeScore™ and is recommended for users who want exclusive live casinos, high RTP slots, and a superb sportsbook with a £5 minimum deposit.
| Regulator | Gambling Commission |
|---|---|
| Game Categories |     |
| Mobile App | iOS, Android |
| Minimum Deposit | £5 |
| Payment Methods |       |
| Opening Hours | 7 Days a week, 24/7 |
Pros
- One of the most established online casinos in the UK
- Exclusive casino tables & various branded games
- Minimum £5 deposit
Cons
- Convoluted path to reach a human support agent
- Lacking practical game search filters
| Regulator | Gambling Commission |
|---|---|
| Owner | Super Group |
| Founded | 2006 |
| Complaints | To be handled by the support. If unsatisfactory, escalate to ADR. |
| Responsible Gaming | Age verification, Deposit Limits, Loss Limits, Time-out, Self-exclusion, etc |
| Minimum Deposit | £5 |
|---|---|
| Deposit Fee | No fee |
| Minimum Withdrawal | £10 |
| Withdrawal Fee | No fee |
Payment Methods
| Total Games | 2,643 |
|---|---|
| Total Slots | 2,397 |
| Total Live Casino | 187 |
| Game Categories | |
| Exclusive Games |
Yes
|
| Game Demo |
Yes
|
| Support Channels | |
|---|---|
| Opening Hours | 7 Days a week, 24/7 |
| Response time chat | 20 minutes |
| Has FAQ |
Yes
|
Our Editorial Ratings on Betway - 3.29 / 5.00
| Bonus | 3 |
|---|---|
| Casino Library | 3 |
| RTP Settings | 3 |
| Safety | 5 |
| Payment Methods | 3 |
| Customer Support | 2 |
| Design & Usability | 4 |
| Overall | 3.29 |
Our ratings put Betway at 3.29 out of 5, which categorises it very much as an average bookmaker and casino. Not every element of the site is born equal though.
The biggest red flag we have to shine a light on is the customer service or, more to the point, the lack of it. You have limited contact methods and the live chat is hard work in every way possible.
It isn't all bad though, the overall usability of the site is excellent and the RTP on offer at 94.73% isn't half bad either!
Betway Casino Overview
Betway comes backed by former Arsenal star striker Thierry Henry and British model turned TV presenter Kelly Brook. It is fair to say the site is just as smooth and stylish as the faces that advertises it.
The colour scheme of the casino is nice and simple, but it looks really smart with design choices around how you get from A to B clearly well considered.
That choice continues into the game library as a whole too. There are in excess of 2,643 games in total, with over 180 in the live casino alone. In the Live Casino section, you can also find a collection of exclusive tables partnered with OnAir.
Betway, needless to say, also has a sportsbook whose quality alone can outshine most of its competitors.
Game Lobby
Game play
Account Overview
Live Casino
Banking Screen
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RTP Profiling
Another point, which really is critical, is the casino RTP and house edge. Our test process put Betway's RTP at 94.73%. That is a little above average, but still in the middle range in the bigger picture.
RTP breakdown:
- Gates of Olympus (Pragmatic Play) - 94.52%
- Tome of Madness (Play'n Go) - 95.50%
- Le King (Hacksaw Gaming) - 94.18%
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Game Navigation
The casino is headed by a scrollable bar that features a whopping 21 categories to explore. Included amongst the categories are some noteworthy callouts, namely "Betway Exclusives" and "Penny Games", which are two good examples of the variety you will be able to enjoy.
The only real downer on this side of things is the ability to filter the games; you only have a basic search bar.
Betway Sign up Bonus & Casino Promotions
Betway has a reasonable share of the casino market now, but it continues to dangle the carrot of sign up offers. Right now, utilising one of our dedicated links will take you to a landing page that could unlock a special offer.
Betway continues to offer its players chances to earn various casino bonuses after the start, which includes game network tournaments, Super Prize Wheels and so on.
| Casino | Welcome Offer | Bonus Code | Get Bonus | |
|---|---|---|---|---|
| | Casino Offer Deposit £20 Get 150 Free Spins for Five Slot Games | No code required | Get Bonus | *New UK customers only. Deposit & Stake Min £20. Debit card only (exclusions apply). 50 Free Spins credited daily over first 3 days, 24 hours apart. 150 Free Spins total (£0.10 per spin). No wagering requirements on Free Spins Winnings. Spins expire after 7 days. 18+ GambleAware.org Full Terms apply |
Wagering Requirement
Wagering requirements are an enormous frustration for people in the casino industry, especially punters. They have the ability to make an amazing promotion feel almost completely worthless.
The good news at Betway is that you have no wagering requirements to contend with. Hit some winning spins with your freebies and, hey, it's credited straight to your cash balance to play again or to withdraw.
As for the deposit match bonus, you will have to wager 10 times the bonus amount. For instance, if you receive £50, you will have to wager £500. The contribution rate varies by game category and specific game.
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Prize Wheel
Betway's prize wheel is a free to play daily game, which sees you spin a wheel for prizes. These prizes range from earning free spins and free bets through to earning genuine cash amounts.
The one caveat to the above is that only accounts that have made at least one deposit will be eligible for the prize wheel.
Building off the prize wheel is the Betway super prize wheel. The principle here is very similar, except you have to make further deposits to unlock spins this time. Again, you qualify for the wheel, make the spin and earn prizes, with the top prizes a step above what is available on the regular prize wheel.
VIP/Loyalty
Betway did previously offer a loyalty program, focussed around the acquisition of points based on your spend with the operator. This has since been cancelled though, with the Betway approach now focused solely on giving value from its day-to-day offering.
Betway Payment Methods
The vast majority of punters will be able to deposit funds and bet at Betway with no issue, however, the payment options it does have are not hugely exhaustive.
Bank transfer, Trustly and PayPal are the less common of the banking methods available to customers, whilst the good, old fashioned debit card remains available as an option too.
Betway accepts deposits from £5 at a minimum, which is another positive.
| Payment Methods | Min Deposit | Max Deposit | Fees | Deposit Time | Triggers Bonus |
|---|---|---|---|---|---|
 Visa | £5 | Not specified | No fee | Instant | |
 Mastercard | £5 | Not specified | No fee | Instant | |
 PayPal | £5 | Not specified | No fee | Instant | |
 Trustly | £5 | Not specified | No fee | Instant | |
 Bank Transfer | £5 | Not specified | No fee | Instant | |
 Instant Bank Transfer | £5 | Not specified | No fee | Instant |
| Payment Methods | Min Withdrawal | Max Withdrawal | Fees | Withdrawal Time |
|---|---|---|---|---|
| Visa | £10 | Not specified | No fee | 1-3 business days |
| Mastercard | £10 | Not specified | No fee | 1-3 business days |
| PayPal | £10 | Not specified | No fee | Within 24 hours |
| Trustly | £10 | Not specified | No fee | Within 24 hours |
| Bank Transfer | £10 | Not specified | No fee | 1-5 business days |
| Instant Bank Transfer | £10 | Not specified | No fee | Instant |
Betway Mobile App
Betway's mobile app is available across both Android and iOS devices. It comes highly recommended by the customer base too, with the Apple App store rating the app at an impressive 4.7 out of 5. That is a lofty rating considering there are 46k reviews.
The other standout note on the app is the size of it. With a size demand of just 11.8 MB it is small enough for any smart device too download it and run it slickly.
As for the actual app itself, everything runs as you would hope. Buttons are responsive, transitions between areas on the app are seamless and it looks good. We are not convinced it really "levels up" the user experience compared to the already impressive mobile-friendly website though.
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Betway
Android
iOS
Betway Customer Support
| Chat |
Yes
|
|---|---|
| Contact Form | |
| Phone |
No
|
| Opening Hours | 7 Days a week, 24/7 |
The Betway "Help and Support" section is very good...to a point.
On the positives, it is constantly accessible, living in the site footer, but regardless of how you get there, once there, it provides plenty of good features.
You have an open search panel at the top, which will bring up commonly asked questions as you begin typing. Then, under that, you have a well laid out set of query categories - 19 in total - giving punters access to more focussed topics. This is all quite good, and goes above what a lot of brands offer in terms of FAQ support.
You then get onto the actual contact methods, and that is where things start to go downhill. Your only route of contact is a live chat, which whilst available 24/7 is not very good.
The initial exchanges are conducted with an AI-Bot (AVA) and it is tough work to get through to a human agent. In our experience, the waiting time is not great either with an average wait time for our test queries coming in at around 20 minutes.
Betway Responsible Gaming
Betway opt for the term "Safer Gambling" when taking about Responsible Gaming but what is important is a) how you can access it and b) what you find within it.
On the former, the nod to responsible gaming is subtle but always accessible, courtesy of its positioning in the site banner, which is at the top of the page. It is probably the perfect balance.
As for what you find in the detail is fine, without being anything out of this world. You have a page that is text heavy, referencing external support parties - such as GamCare - as well as detailing the internal tools that are available. Each of these sections are numbered, with headings in bold text to make them standout.
The tools available to you at Betway are:
- Deposit Limits
- Take a Break
- Activity Statements
- Session Reminders
- Account Closure
- Self-Exclusion
Beyond controls you have as a customer, the "Safer Gambling" policy outlines steps it will take as a casino brand as well. This includes detailing the importance of identity checks and touches on its internal checking process.
FAQs
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User Reviews
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